Support Desk (Freelance Services & SaaS Platforms)
1. Introduction
Welcome to Support Desk. We are an independent freelance service provider offering:
- Website Development
- Mobile App Development
- SaaS Platforms (e.g., Project Desk, Event Desk)
- Event management tools (seat booking, bus booking, ticketing)
By using our services, you agree to the terms outlined in this document.
2. Business Nature
- Support Desk operates as an individual freelance service provider
- We are not a registered company
- We currently do not charge GST
- Payments are collected under freelance/individual billing
3. Payment Terms
3.1 Project-Based Services
- A minimum 50% advance payment is required before starting any project
- Remaining payment must be completed:
- Before final delivery OR
- Before making the project live
3.2 SaaS Products (Project Desk, Event Desk)
- Subscription or usage-based fees may apply
- Payment must be made:
- Monthly / yearly as agreed
- Failure to pay may result in:
- Account suspension
- Data access restriction
3.3 Accepted Payment Methods
- Bank Transfer
- UPI / Online Payment
- Any other agreed method
3.4 Late Payments
- Delays in payment may result in:
- Work stoppage
- Delay in delivery timelines
4. Refund & Return Policy
4.1 Development Services
- No refunds once the project has started
- Partial refund may be considered only if:
- Work has not been initiated
- Cancellation is requested early
4.2 SaaS Products
- No refund for:
- Used subscription period
- Partial usage
4.3 Exceptions
Refunds (if any) are:
- Fully at our discretion
- Based on work completed and effort invested
5. Project Delivery & Responsibilities
5.1 Client Responsibilities
- Provide required content, credentials, and approvals on time
- Delay from client side may affect delivery timelines
5.2 Scope Changes
- Any additional work outside agreed scope:
- Will be charged separately
5.3 Support
- Basic support may be provided post-delivery (as agreed)
- Long-term maintenance is chargeable
6. Data & Privacy Policy
6.1 Information We Collect
We may collect:
- Name, email, phone number
- Project details
- Payment information
- Usage data (for SaaS platforms)
6.2 How We Use Data
- To deliver services
- To improve our products
- To communicate with clients
6.3 Data Security
- We take reasonable steps to protect your data
- However, we do not guarantee 100% security
6.4 Third-Party Services
We may use:
- Hosting providers
- Payment gateways
- Email services
These providers may handle your data as per their policies.
7. SaaS Platform Usage (Project Desk / Event Desk)
Users agree:
- Not to misuse the platform
- Not to attempt unauthorized access
- Not to upload illegal or harmful content
We reserve the right to:
- Suspend accounts violating terms
- Remove inappropriate data
8. Limitation of Liability
Support Desk is not responsible for:
- Loss of data
- Business loss
- Third-party service failures
- Downtime due to hosting or external systems
9. Intellectual Property
- Final product ownership is transferred only after full payment
- We reserve the right to:
- Showcase work in portfolio
10. Termination
We may terminate services if:
- Payment is not completed
- Terms are violated
11. Changes to Policy
We may update this policy at any time.
Continued use of our services means you accept the updated terms.
12. Contact
For any queries:
Support Desk
Email: info@support-desk.net